Frequently Asked Questions
General QuestionsWhat areas do you cover?
We cover the whole country here at City Fire Protection, but we have branches in Birmingham, Essex and Croydon.
We want to make sure the process of obtaining a quote is as smooth as possible for you. You can view our process in detail here.
We proudly offer 12 months’ guarantee on all work we carry out.
The contents of the Fire Safety Order 2006 can be found here.
The best way to get in touch with us is via phone, email or the contact form on our website. You can find the contact form here.
Fire Warden TrainingWhy do I need a fire warden?
A fire warden is necessary to facilitate the safety of your property. Having someone who is trained and knowledgeable in the fire safety protocols appropriate for your premises can be the difference between life and death.
The amount of fire wardens necessary for your property depends on a number of factors: the number of floors, the number of staff, the type of workplace and the layout of the property. These factors combined will determine the level of risk in your property - low, medium or high.
For low risk properties, you should have one warden for every 50 people. For medium and high risk premises, you should have one warden for every 20 and 15 people respectively.You can find out about the duties of a fire warden here.
The course lasts a matter of hours, and your certification will last for three years, but we recommend a refresher course every year.
The course consists of a presentation and a video, with a Q&A session after.
The certification lasts for three years, but a refresher course every year is recommended.
The training is carried out on your premises.
Fire ExtinguishersWhat types of fire extinguisher do I need?
There are various fire extinguishers that are to be used for different fires. You can read about them in more detail in our guide.
Fire extinguishers should have their pressure gauges checked monthly to make sure they are holding their pressure.
The extinguisher will be inspected for obvious visible damage, as well as inspected to see if its pressure gauge is reading correctly, the lock pin is intact and the tamper seal has not been broken.
Not all staff need to learn, but the fire wardens certainly must know the correct way to use all types of fire extinguishers.
There should be at least 2 fire extinguishers per floor.
Fire extinguishers expire when the seal weakens and the compressed gas will escape, lowering the pressure and making the extinguisher less effective.
Yes you do, as a bent pin could jam in an emergency.
Fire AlarmsHow often should these be tested?
Fire alarms should be tested monthly, with the connections tested every three months and a complete test carried out every six months.
Fire drills should be carried out at least twice a year, although this can vary if your fire risk assessment has outlined otherwise. Our risk assessment guide can be found here.
In a fire alarm service, everything is inspected, from the wiring, to the battery, to the sound of the alarm itself. The servicing must be carried out by a qualified, competent individual.