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Frequently Asked Questions

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Frequently Asked Questions

General Questions

What areas do you cover?

We cover the whole country here at City Fire Protection, but we have branches in Birmingham, Essex and Croydon.

What is City Fire's process for gaining a free quote?

We want to make sure the process of obtaining a quote is as smooth as possible for you. You can view our process in detail here.

What guarantees do you offer?

We proudly offer 12 months’ guarantee on all work we carry out.

What is the current legislation for fire safety?

The contents of the Fire Safety Order 2006 can be found here.

What is the best way to get in contact?

The best way to get in touch with us is via phone, email or the contact form on our website. You can find the contact form here.

Fire Warden Training

Why do I need a fire warden?

A fire warden is necessary to facilitate the safety of your property. Having someone who is trained and knowledgeable in the fire safety protocols appropriate for your premises can be the difference between life and death.

How many fire wardens do I need?

The amount of fire wardens necessary for your property depends on a number of factors: the number of floors, the number of staff, the type of workplace and the layout of the property. These factors combined will determine the level of risk in your property - low, medium or high.

For low risk properties, you should have one warden for every 50 people. For medium and high risk premises, you should have one warden for every 20 and 15 people respectively.You can find out about the duties of a fire warden here.

How long is the course?

The course lasts a matter of hours, and your certification will last for three years, but we recommend a refresher course every year.

What does the course entail?

The course consists of a presentation and a video, with a Q&A session after.

How long does the certificate last?

The certification lasts for three years, but a refresher course every year is recommended.

Where do you do the training?

The training is carried out on your premises.

Fire Extinguishers

What types of fire extinguisher do I need?

There are various fire extinguishers that are to be used for different fires. You can read about them in more detail in our guide.

How often should fire extinguishers be inspected?

Fire extinguishers should have their pressure gauges checked monthly to make sure they are holding their pressure.

What is involved in annual maintenance for fire extinguishers?

The extinguisher will be inspected for obvious visible damage, as well as inspected to see if its pressure gauge is reading correctly, the lock pin is intact and the tamper seal has not been broken.

Do all staff members need to learn how to use fire extinguishers?

Not all staff need to learn, but the fire wardens certainly must know the correct way to use all types of fire extinguishers.

How many Fire extinguishers do I need?

There should be at least 2 fire extinguishers per floor.

Why do fire extinguishers expire?

Fire extinguishers expire when the seal weakens and the compressed gas will escape, lowering the pressure and making the extinguisher less effective.

My pull pin is bent? Do I have to replace the pin?

Yes you do, as a bent pin could jam in an emergency.

Fire Alarms

How often should these be tested?

Fire alarms should be tested monthly, with the connections tested every three months and a complete test carried out every six months.

How often should a fire drill be carried out?

Fire drills should be carried out at least twice a year, although this can vary if your fire risk assessment has outlined otherwise. Our risk assessment guide can be found here.

What work is carried out during a service?

In a fire alarm service, everything is inspected, from the wiring, to the battery, to the sound of the alarm itself. The servicing must be carried out by a qualified, competent individual.

Why Choose City Fire Protection?

  • We guarantee to beat any quote
  • Full 10 year guarantee on all installations
  • Qualified and certified staff
  • Established for over 20 years
  • 24 hour service, 7 days a week

Our Branches

Birmingham0121 695 9838More Info »

Croydon02031241626More Info »

Essex0124 5898 729More Info »